This page tells you the terms and conditions on which we supply our services described on our website https://touc.me to you (“Services”). Our primary services are website hosting service (“Hosting Service”) or a domain name registration and renewal service (“Domain Registration and Renewal Service”).

Please read these terms and conditions carefully before ordering any Services from our website. By ordering any of our Services, you will be bound by these terms and conditions. Refusal to accept these Terms and Conditions will result in no Services from our website being able to be ordered. Our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms part of these terms and conditions. We would recommend you read through the terms carefully, printing a copy for your records if required.

1. INFORMATION ABOUT US
   1.1. https://touc.me is a site operated by TOUC LIMITED (“we”, “us” and “our”). We are registered in England and Wales under company number 14085331 and have our registered office at Suite A, 82 James Carter Road, Mildenhall, Suffolk, Bury St. Edmunds, United Kingdom, IP28 7DE.
   Please note that by placing an order for the Services, you consent to us sending to you our regular newsletter by email. This forms our primary method of communicating with you and will inform you of any changes to our services, billing, planned maintenance, and account access information.
   1.2 Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.
2. YOUR STATUS
   2.1. By placing an order through our website, you warrant that:
   2.1.1. you are legally capable of entering into binding contracts;
   2.1.2. you are at least 18 years old.
   2.2. If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.
3. THE ORDER PROCESS
   3.1. You can only place an order with us for Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. By creating an account you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your username and password private at all times and not allow anyone else to use it. You must contact us should you believe that your username or password has become known to someone else.
   3.2. Before you submit an order you will be shown a summary on screen including details of the Services you have wish to order and the price payable. There will be an option to amend/correct and errors before proceeding to completion of the order.
   3.3. Before being able to submit an order you will be required to register a credit or debit card. We also accept paperless direct debit, however, you may need to use a credit or debit card on your first order.
   3.4. Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored on your account.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
   4.1. After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.
   4.2. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.
   4.3. The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.
5. OUR STATUS
   5.1. We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are disclaimed by us absolutely.
   5.2. Any disclaimer does not affect your statutory rights against the third-party seller.
6. CONSUMER RIGHTS
   6.1. If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Contract Regulations 2013 allow you to cancel the Contract at any time within 14 working days, beginning on the day after you received the Acceptance Confirmation.
   6.2. However, by placing your order for the Services, you agree to us starting the supply of those Services before the end of the seven working day cancellation period referred to here. As such, you will not have the right to cancel the Contract under the Consumer Contract Regulations 2013.
   6.3. This provision does not otherwise affect your statutory rights.
7. OUR LIMITED MONEY BACK GUARANTEE
   7.1. Once the Contract has been formed you may cancel the Contract in relation to the Hosting Service you have purchased.
   7.2. In such cases, you may cancel at any time within 3 days, beginning on the day after you received the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for the Hosting Service you have canceled. We will refund the price you have paid to the credit card, debit card or other account you used to make that payment. No other refund will be made. This is limited to one per customer and is at our sole discretion.
   7.3. To cancel the Contract you must inform us by raising a support ticket before the end of the 3-day period mentioned in clause 7.2 above. As part of our cancellation process, we will respond to you to confirm your cancellation request. You must re-confirm your cancellation request by replying to this confirmation or we will continue to supply the Hosting Service and your cancellation will be ineffective. This is to ensure that we do not delete any data you need to retain.
   7.4. In summary, the Services which may not be canceled under the limited money back guarantee include (but are not limited to):
   7.4.1. Domain Registration and Domain Registration Renewals.
   7.4.2. Private SSL certificates.
   7.4.3. Virtual Nameservers and other ‘add on’ products.
   7.4.4. Virtual Private Servers (VPS) and associated products.
8. PRICE AND PAYMENT
   8.1. The price of any Services will be as quoted on our website (exclusive of VAT).
   8.2. The total cost of your order of the Services will be set out clearly before you submit your order for the Services.
   8.3. Prices are liable to change at any time. We will notify you of a change in our prices at least 14 days before the price increase comes into force. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to your account.
   8.4. Due to the number of Services offered for sale, it is possible that despite our efforts some Services may be incorrectly priced. We deal with these situations accordingly:
   8.4.1 Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order;
   8.4.2 If a Service’s correct price is higher than the price stated on our website, we will normally, contact you for instructions before accepting your order; and
   8.4.3 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation.
   8.5. We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent if necessary. If this method is sought, you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us.
   8.6. Time for payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorized by your credit card provider or bank, you hereby authorize us to seek payment from any other credit card, debit card or direct debit registered against your account.
   8.7. If we fail to authorize payment your account may be suspended.
9. QUALITY
   9.1. We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.
   9.2. We will not be liable for a breach of the warranty provided above unless:
   9.2.1. you give written notice of the breach to us;
   9.2.2. we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you;
   9.2.3. the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any);
   9.2.4. you alter the Services without our written consent;
   9.2.5. the problem arises because of misuse.
   9.3. If we are in breach of the warranty in accordance with the clause above we will, use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price.
   9.4. By accepting these terms, you acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. Nothing in this clause shall exclude or limit our liability for fraudulent misrepresentation.
10. SERVICE LEVELS
    10.1. We aim to provide a continuous, high-quality service, but we do not guarantee that the Services will be available at all times, especially in the case of technical failure or force majeure, including:
    10.1.1. Circumstances beyond our reasonable control, including, but not limited to, acts of God, acts of government, strikes or other labor disputes, war or military hostilities, terrorist attacks, civil unrest, utility failures, embargoes, natural disasters, or severe weather.
    10.1.2. Emergency maintenance, updates, or other necessary actions to ensure the security, stability, or proper functioning of our services, systems, or infrastructure.
    10.2. We will make reasonable efforts to notify you in advance of any scheduled maintenance or updates that may impact the availability of the Services.
11. LIMITATION OF LIABILITY
    11.1. Subject to clause 11.2 our liability to you for any losses you may suffer is strictly limited to the purchase price of the Services you purchased.
    11.2. Nothing in these terms and conditions shall limit in any way our liability:
    11.2.1. for death or personal injury caused by our negligence;
    11.2.2. under section 2(3) of the Consumer Protection Act 1987;
    11.2.3. for fraud or fraudulent misrepresentation;
    11.2.4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    11.3. We are not responsible for indirect losses that result as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
    11.3.1. loss of income or revenue;
    11.3.2. loss of business;
    11.3.3. loss of profits or contracts;
    11.3.4. loss of anticipated savings;
    11.3.5. loss of data;
    11.3.6. loss of data or content due to viruses or any other harmful software obtained from or transmitted through the Service;
    11.3.7. loss of data or content due to actions by unauthorized users or hackers;
    11.3.8. loss of goodwill or reputation.
    11.4. If you purchase any Services from a third party seller through our website, the seller’s individual liability will be set out in the seller’s terms and conditions.
12. DOMAIN REGISTRATION AND RENEWAL
    12.1. We are a reseller of domains. We cannot guarantee that we will be able to register any requested domain. We cannot accept any responsibility if we are unable to register your chosen domain name or if the domain name registration is later canceled or suspended by the relevant naming authority.
    12.2. You agree to be bound by the rules and terms and conditions of the relevant registry or naming authority. If we register a domain name for you, you will have to enter into a contract with the relevant registry or naming authority in respect of that domain name. Your domain name registration will also be subject to our relevant domain registration and renewal terms and conditions.
    12.3. We will endeavor to automatically renew your domain registration on your behalf, unless you ask us not to. However, it is your responsibility to ensure your domain is renewed. We will send renewal invoices to the email address registered against your account. We are not liable if a domain registration fails due to your failure to keep this email address up-to-date or due to payment issues.
    12.4. If we have not received payment within 5 days of the expiry date of your domain, we may cancel your domain registration without further notice to you.
    12.5. You must provide accurate and current information about you, and update this information as needed. Providing inaccurate or out-of-date information may result in the cancellation of your domain registration.
    12.6. You agree to indemnify us against any loss or damage we suffer as a result of any claim arising from your domain registration or use of a domain name.
13. CUSTOMER DATA
    13.1. As part of our GDPR compliance, we process your personal data in accordance with our Privacy Policy. You can access our Privacy Policy on our website.
    13.2. We only process your data for the purposes of providing the Services, processing your orders, and complying with our legal obligations.
    13.3. By using our Services, you consent to the processing of your personal data as described in our Privacy Policy.
    13.4. You are responsible for obtaining any necessary consents from your customers or users for the processing of their data by us.
14. AMENDMENTS TO THESE TERMS
    14.1. We may revise these terms and conditions from time to time to reflect changes in our business practices or the law.
    14.2. We will notify you of any changes to these terms and conditions by email or through your account. Continued use of the Services after such changes will be deemed to be acceptance of the revised terms and conditions.
15. GOVERNING LAW AND JURISDICTION
    15.1. These terms and conditions are governed by English law. Any dispute arising from, or related to, these terms and conditions or the Services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. CONTACT US
    16.1. If you have any questions or concerns about these terms and conditions, please contact us at support@touc.me or raise a support ticket through your account.
17. ACKNOWLEDGEMENT
    17.1. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
18. TERMINATION BY TOUC LIMITED
    TOUC Limited reserves the right to terminate this agreement at any time and for any reason, with or without prior notice. Upon termination, you will be notified via email, and any remaining balance or refund, if applicable, will be processed according to our standard refund policy.